Legal
Cookie Policy
This Cookie Policy explains what cookies are, which ones the Tenang website uses, and how you can control them. We believe in keeping this straightforward — no jargon, no hidden tracking that you haven't been told about. If you have questions, email us at [email protected].
1. What Are Cookies?
Cookies are small text files that a website places on your device — your computer, phone, or tablet — when you visit. They are stored locally and sent back to the website on your next visit so it can remember certain things about you or your session.
Think of cookies a little like a sticky note a shop leaves on your desk: they help the website remember your preferences, understand how you use the site, and sometimes show you relevant content. Cookies do not run programmes or install software — they are just small data files.
Most websites use cookies. You have the right to accept or decline them — except for those that are strictly necessary for the site to function, which cannot be switched off without breaking core features.
2. Cookies We Use
Essential Cookies
Always active
These cookies are required for the website to work properly. Without them, basic functions like page navigation, form submission, and security protections cannot operate. You cannot opt out of essential cookies — doing so would prevent the site from functioning.
Examples: Cookie consent preference storage (localStorage key: cookieConsent), session security tokens, CSRF protection.
Duration: Session or up to 12 months.
Analytics Cookies
Optional
Analytics cookies help us understand how visitors use our site — which pages are most visited, how long people stay, and where they come from. This information is aggregated and anonymous. It helps us improve the website and the experience we offer.
Examples: Google Analytics (GA4), page view tracking, session duration.
Duration: Up to 2 years.
Third party: Google LLC. Google Privacy Policy
Marketing Cookies
Optional
Marketing cookies allow us to show you relevant content and track conversions from paid advertising platforms. If you have found us through an advertisement, these cookies help us understand which channels are working. We do not sell your data to advertisers.
Examples: Facebook Pixel (Meta), Google Ads conversion tracking, Bing UET.
Duration: Up to 180 days depending on platform.
Third parties: Meta Platforms, Google LLC, Microsoft.
Preference Cookies
Optional
Preference cookies remember choices you have made on this site, such as your language or region, so you do not have to re-enter them on future visits. They make the experience a little smoother and more personal.
Examples: Language selection, region settings, display preferences.
Duration: Up to 12 months.
3. Your Cookie Preferences
Use the toggles above to turn optional cookie categories on or off. Your choices are saved automatically when you use the buttons below. They sync with our cookie banner on the main site.
4. Cookie Duration
Cookies either expire when you close your browser, or persist until a set expiry date. Here is a summary:
Session Cookies
Deleted automatically when you close your browser tab or window. They hold no information after your session ends.
Persistent Cookies
Remain on your device until their expiry date or until you delete them. Duration varies from a few days to up to 2 years depending on purpose.
5. Managing Cookies in Your Browser
You can also control cookies directly through your browser settings. Click a browser below for step-by-step guidance. Note that blocking all cookies may affect how this website and other sites work for you.
Google Chrome
Access settings: Click the three-dot menu (⋮) at the top right → Settings → Privacy and security → Cookies and other site data.
Block or allow: Choose "Block third-party cookies" to limit tracking while keeping essential cookies, or "Block all cookies" for maximum restriction.
Delete existing cookies: Go to Privacy and security → Clear browsing data → Cookies and other site data → Clear data.
Set exceptions: In Cookies settings, scroll to "Sites that can always use cookies" or "Sites that can never use cookies" and add specific domains.
Mozilla Firefox
Access settings: Click the menu icon (☰) → Settings → Privacy & Security.
Block or allow: Under "Enhanced Tracking Protection", choose Standard, Strict, or Custom. Custom allows you to select which types of cookies to block.
Delete existing cookies: In Privacy & Security, scroll to Cookies and Site Data → Clear Data → check "Cookies and Site Data" → Clear.
Set exceptions: Click "Manage Exceptions" in the Cookies and Site Data section to allow or block specific sites.
Safari (macOS / iOS)
On Mac — Access settings: Safari menu → Settings (or Preferences) → Privacy tab.
Block or allow: Check "Prevent cross-site tracking" to limit third-party cookies. You can also block all cookies here.
Delete existing cookies: In the Privacy tab, click "Manage Website Data" → select sites → Remove or Remove All.
On iPhone / iPad: Settings app → Safari → Privacy & Security. Toggle "Block All Cookies" or "Prevent Cross-Site Tracking".
Microsoft Edge
Access settings: Click the three-dot menu (···) → Settings → Cookies and site permissions → Manage and delete cookies and site data.
Block or allow: Toggle "Block third-party cookies" on, or switch "Allow sites to save and read cookie data" off for full blocking.
Delete existing cookies: Go to Settings → Privacy, search, and services → Clear browsing data → choose "Cookies and other site data" → Clear now.
Set exceptions: In cookies settings, use "Allow" or "Block" lists to manage specific websites.
Mobile browsers
On Android (Chrome) and iOS (Safari), cookie settings are found under the browser's main settings menu, typically under Privacy or Security. The steps are similar to the desktop versions above. Check your browser's help section if you cannot locate them.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and generally accepted privacy practice, you have the following rights in relation to cookie-based data:
- Withdraw consent at any time — use the toggles on this page or your browser settings to stop optional cookies.
- Access information — you may ask us what cookie-related data we hold about you by writing to [email protected].
- Delete data — clear cookies in your browser at any time to remove locally stored data.
- Impact of disabling — switching off optional cookies will not prevent you from using this website, but some features or personalisation may not work as expected.
Questions or requests relating to cookies and privacy can be sent to [email protected]. We aim to respond within 10 business days.